The Tennessee Department of Human Services (DHS) is redefining customer service at the state level, following a state-wide process improvement and modernization initiative. 

The NASCIO 2017 Annual Conference is sharing best practices, key lessons, and useful strategies for state and local government technology leaders. For those unable to attend the conference, MeriTalk State & Local is sharing key lessons, in a bite-size format, from the conference. First up: How to tackle IT consolidation.






Chicago legislators urged the Chicago Police Department last week to consider using a device capable of detecting if motorists have been texting in cases that involve injury-related traffic accidents. Law enforcement officials would use the “Textalyzer” to scan a driver’s cellphone to determine if it was used to receive or send text messages during or just prior to a collision.






A New Hampshire man is trying to end the scourge of dog owners leaving behind their dog’s waste–and he thinks technology is the answer. Jon Kelly, a high school English teacher, is proposing that cities use DNA testing to fine and discourage negligent dog owners.






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