According to NASCIO’s 2018 State CIO Survey, 75 percent of state CIO organizations plan to expand an IT shared services model over the next three years.
Alongside state governments across the United States, Ohio Department of Administrative Services (DAS) is an IT service broker for a series of state agencies, helping to achieve economies of scale. Over the past five years, the team led by Renee Evans, enterprise service management program administrator for Ohio DAS Office of Information Technology (OIT), has modernized its systems to track costs and IT service consumption, invoice for service usage, and has given service owners and end users significantly improved visibility into IT usage trends.
With 67 percent of millennials wishing for more meaningful work, government agencies must reduce menial tasks and implement digital workflows to “give people more time to do the job they applied to do,” explained John Asquith, Innovation Lead for Government at ServiceNow, during their Knowledge 2019 conference on May 7.
The State of Ohio has established a governance model to better support IT optimization initiatives, due in large part to its success adopting new cloud platforms across agencies and dumping antiquated, siloed systems, said Renee Evans, enterprise service management administrator for Ohio’s Office of Information Technology (OIT).
The nature of work–the jobs performed and the cross-departmental collaboration required to get them done–has not changed much in the past two decades, but the means to perform those jobs can be revolutionized in the next three to five years, said John Donahoe, president and CEO of cloud platform provider ServiceNow.