Alongside state governments across the United States, Ohio Department of Administrative Services (DAS) is an IT service broker for a series of state agencies, helping to achieve economies of scale. Over the past five years, the team led by Renee Evans, enterprise service management program administrator for Ohio DAS Office of Information Technology (OIT), has modernized its systems to track costs and IT service consumption, invoice for service usage, and has given service owners and end users significantly improved visibility into IT usage trends.

The State of Ohio has established a governance model to better support IT optimization initiatives, due in large part to its success adopting new cloud platforms across agencies and dumping antiquated, siloed systems, said Renee Evans, enterprise service management administrator for Ohio’s Office of Information Technology (OIT).






With a desire to improve cross-agency communication and streamline IT service delivery, Ohio turned to ServiceNow for an enterprise IT service management tool.






The National Association of State CIOs recognized excellence in state technology at all levels at the recently wrapped NASCIO 2017 annual conference. Four awards were announced: the State Technology Innovator Awards, the 2017 NASCIO State IT Recognition Awards, the Thomas M. Jarrett Cybersecurity Scholarship, and the Corporate Longevity Awards.






This weekend, state and local websites displayed a pro-ISIS message due to a hack that is being claimed by a group called Team System DZ. The hacked sites of Howard County, Md., Ohio Gov. John Kasich, and other local governments temporarily read: “You will be held accountable Trump, you and all your people for every drop of blood flowing in Muslim countries”; and “I love Islamic State.”






Calls for government transparency are increasing as citizens want to know exactly what information governments have and how governments are spending taxpayer money. Cincinnati has taken these calls to heart and has invested roughly six months and $55,000 into 15 new dashboards that help educate and inform citizens.






State governments are slowly following the private sector to the cloud, mostly with limited programs to support specific groups within each state. Ohio is proving to be an exception to that rule, rebuilding its entire infrastructure as part of a multiyear IT modernization project with a cloud-first mind-set. And other states should consider following that example.






1 2

Stay Connected

Twitterfacebook