Amid the COVID-19 pandemic, New York City’s 311 call center has answered a record-setting 23.5 million calls in 2020. Mayor Bill de Blasio’s office said the call count, which is the highest in the center’s 18-year history, was due to the unprecedented need for essential services and information.
New York City is introducing the NYC Benefits Screening Application Programming Interface (API), which will connect eligibility criteria data for social service programs to technology that will help residents learn about potential public benefits, such as SNAP, Cash Assistance, and the Housing Efficiency Assistance Program.
Two years after the launch of its What Works Cities national initiative, Bloomberg Philanthropies announced its new Smart City certification. The What Works Cities Certification seeks to support local leaders in leveraging Smart City best practices, as well as reward achievements and provide a clear path to success.
The FBI has launched a campaign to improve industry reporting to its Internet Crime Compliant Center (IC3) in major cities across the United States. “IC3 is often the first piece of the investigative puzzle. We receive victim complaints and then analyze, aggregate, and exploit those complaints to provide law enforcement with comprehensive reports that can […]