The past 18 months have placed a massive burden on state and local governments (SLGs) as they have had to shift from delivering citizen services in-person to delivering services almost entirely online.
State and local governments are on the front lines of delivering economic recovery from the pandemic. Former Maryland Gov. Martin O’Malley emphasized the role technology will play in helping cities and states come back from the pandemic recession faster, stronger, and more equitably during a live webinar on June 15.
The unprecedented events of 2020 caused increased public records requests for COVID-19 data and information about crisis planning and processes. The types of requests are becoming more complex for health departments, law enforcement, and public safety agencies. Additionally, the rush to remote work during the pandemic led to inaccessible, non-digitized records, increasing the time to release.
The COVID-19 pandemic has spawned historic levels of fraud in state government unemployment insurance (UI) programs – enabled through combined failures of policy, procedure, management, leadership, and technology. The pandemic fraud-wave has resulted in perhaps the greatest financial debacle in state governance history – wasting as much as $30 billion in California alone. Nationwide on […]