Public sector IT leaders are developing what experts call an “automation-first mentality” and turning to automation to improve customer satisfaction and reduce the amount of time IT shops spend on repetitive manual tasks.

Williamson County, Texas, faced with a massive increase in its data storage needs tied to law enforcement needs, has been putting in place creative and cost-effective solutions to improve its digital evidence management system.

As state and local governments continue to modernize, many are making the switch to codeless service management platforms that can integrate with automation tools like iPaaS. Not only do these types of tools offer great flexibility, but they also often have a lower total cost of ownership. Here are two stories from local governments who recently made the switch.

The use of automated decision-making systems by the District of Columbia (D.C.) government is having widespread impact on the accuracy, fairness, and equity of decisions that affect District residents, according to a report released on Nov. 1 by a prominent privacy advocacy group.

Chapman University
AI Artificial Intelligence
State Tech Vision – September 2022
AI Artificial Intelligence
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