In April, the State of Texas launched a coordinated effort to handle a surge of new payment activity due to the COVID-19 pandemic. To accommodate the increased workload, Accenture, which administers the Texas Medicaid and Healthcare Partnership (TMHP) program on behalf of the Texas Health and Human Services Commission, immediately called on its robotics process automation (RPA) group to plan an expansion of its digital worker program.

State governments are facing increasing difficulties in recruiting and retaining top talent to their agencies, in part because of eroding confidence in what has long been seen as the mainstay benefits of government employment, according to a recent Accenture study.






As citizens become more dependent on technology in their lives, they expect more digital services from the government. A recent Accenture report found that 85 percent of respondents said they expect the same or higher quality from government digital services as they do from commercial organizations.






New York City’s Tech Talent Pipeline was founded in 2014 to connect New Yorkers with tech jobs and training. Last week, Mayor Bill de Blasio, who created the TTP, announced an expansion of the program with a $1 million investment and new partnerships.






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