IT service management (ITSM) means agencies can reduce the cost and complexity of legacy systems, deliver services with speed and consistency, and provide a superior user experience.

The Federal government isn’t alone in the race to cloud adoption – state and local government (SLG) agencies are hitting the track as well. SLG IT managers know cloud must be central to their strategy as they look to pick up the pace on modernization efforts. What steps are state and local agencies taking to […]

A survey of customer service leaders across various industries indicates that the most successful customer service departments solve problems quickly, provide self-service, and encourage collaboration.

Ransomware can run rampant through state and local government networks if cyber professionals lack visibility into their infrastructure. These attacks generate easy-to-ask but hard-to-answer questions that can leave agencies stuck at go, unless they understand where and how the attack started. MeriTalk surveyed 150 state and local government cyber managers to better understand how agencies […]