As state governments look to slow the spread of COVID-19, they are having to stand up massive contact tracing efforts practically overnight. When deciding how to best tackle the new project, the state of Maryland turned to a cloud-based call center.
California’s City of Corona is a full-service city southeast of Los Angeles. Corona serves over 168,000 residents with 22 departments. Each boasts a diverse portfolio of citizen services, including utilities and public safety. Corona’s Information Technology (IT) Department must provide reliable and cost-effective systems to support the City’s function and objectives – even through disaster or pandemic.
When the COVID-19 pandemic struck, many court systems nationwide had to stop proceedings. But, thanks to an investment in technology modernization, including a shift to Amazon Web Services (AWS) Cloud, the New Jersey Courts system was able to stay operational without interruption, even with 99 percent of its staff working from home.
In January, the 2020 U.S. Census officially begins, with the population count in remote parts of Alaska. By April 1, the process begins for the rest of the U.S. population. The census, conducted every 10 years, is the most important initiative of the U.S. Census Bureau, the Federal government’s largest statistical agency and the nation’s leading provider of quality data about its people and economy. The data collected by the census determines the number of seats each state has in the U.S. House of Representatives, and it is used to distribute more than $675 billion in Federal funds to local communities. This funding supports education, healthcare, infrastructure improvements, and more.