Before the COVID-19 pandemic, the city of El Cajon in California’s San Diego County did a couple of things that have made transitioning to virtual services somewhat easier. The city government tracked residents’ interactions with City Hall and thought about how citizens wanted to work with their local government, the city’s IT director said.
Orange County, Fla., announced Jan. 28 that Alexa users now have access to the “Ask Orange County Government” skill. Alexa, Amazon’s voice commanded virtual assistant, can help residents connect with government services through Orange County’s 311 service. In a statement, the county government noted it is the first in Florida to develop an Alexa skill.