Many a political leader or IT director will stipulate that government needs to make citizen-facing computer systems more like Amazon – fast, friendly, efficient, and unfailing. But more often than not this seems to be a bridge too far, as some of the most visible citizen-facing government applications have performed woefully. While the pandemic exposed […]

As we predicted two months ago, the U.S. Department of Homeland Security (DHS) last week postponed the October 2021 deadline for Americans to have REAL ID compliant driver’s licenses or identity cards to fly or enter many Federal facilities. Several states – and especially California – were quite nervous about their departments of motor vehicles […]

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